wagamama wanted to improve the efficiency of its guest feedback process. Several areas of labour-intensive activity were identified. A series of focused, easy to achieve, pieces of work automated each of these activities. Resulting in significant efficiency gains, faster service, and increased capacity for key staff.
Client: wagamama
Solution: Automation and systems integration.
Key points:
- wagamama is a growing, Asian-inspired restaurant group
- Guest feedback is vital to the business
- But some parts of the process were time-consuming and labour intensive
- Streamline provided a series of straightforward and easy to achieve systems integrations and workflow automations
- “Automating and integrating these activities is saving us so much time”
- “Streamline hasn’t needed large amounts of my time and we can quickly get the work done and delivering benefits to wagamama”
Most importantly it’s giving valuable staff more time to spend on things that really add value to customers and the business”
Rebecca Courthold, Customer Communications Manager, wagamama
