Teams spend time on customers — not copy-paste.
70% of customers using the playbook grow by at least 100% after 2 years

Head of Customer Service








I have over 40 years' of experience scaling small and medium-sized technology businesses — including one that ranked among the UK’s Top 100 Growth Companies. Twice!
I’ve learned that growth is only sustainable when systems work together. As an Entrepreneurs' Circle Business Coach, I guide business owners with a unique perspective of a proven sales, marketing and systems knowledge.

I began my career as a software engineer, which led me to consulting for some of the UK’s largest companies.
I’ve always been more focused on business outcomes than just technology. At one market-leading organisation, I solved 3 of their top 10 problems, as identified by a market-leading consultancy - using their existing systems.
While others just throw new products or systems at a problem I think my way out of it
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